(1)     Introduction to Traditional Financial Services: 

• Financial Services:
• Concept, Objectives/Functions, Characteristics, Financial Service Market, Financial Service Market Constituents, Growth of Financial Services in India, Problems in Financial Services Sector, Banking and Non-Banking Companies, Regulatory Framework.
• Factoring and Forfaiting:
• Introduction, Types of Factoring, Theoretical Framework, Factoring Cost, Advantages and Disadvantages of Factoring, Factoring in India, Factoring v/s Forfaiting, Working of Forfaiting, Benefits and Drawbacks of Forfaiting, Practical Problems.
• Bill Discounting:
• Introduction, Framework, Bill Market Schemes, Factoring V/s Bill Discounting in Receivable Management.

(2)     Issue Management and Securitization:         

• Issue Management and Intermediaries:
• Introduction, Merchant Bankers / Lead Managers, Underwriters, Bankers to an Issue, Brokers to an Issue.
• Stock Broking:
• Introduction, Stock Brokers, Sub Brokers, Foreign Brokers, Trading and Clearing/Self Clearing Members, Stock Trading (Cash and Normal) Derivative Trading.
• Securitization:
• Definition, Securitization v/s Factoring, Features of Securitization, Pass Through Certificates, Securitization Mechanism, Special Purpose Vehicle, Securitisable Assets, Benefits of Securitization, New Guidelines on Securitization.

(3)     Financial Services and its Mechanism:        

• Lease and Hire-Purchase:
• Meaning, Types of Lease – Finance Lease, Operating Lease, Advantages and Disadvantages of Leasing, Leasing in India, Legal Aspects of Leasing.
• Definition of Hire Purchase, Hire Purchase and Installment Sale Characteristics, Hire Purchase and Leasing, Advantages of Hire Purchase, Problems of Hire Purchase.
• Housing Finance:
• Introduction, Housing Finance Industry, Housing Finance Policy Aspect, Sources of Funds, Market of Housing Finance, Housing Finance in India- Major Issues, Housing Finance in India – Growth Factors, Housing Finance Institutions in India, National Housing Bank (NHB), Guidelines for Asset Liability Management System in HFC, Fair Trade Practice Code for HFC’s, Housing Finance Agencies.
• Venture Capital:
• Introduction, Features of Venture Capital, Types of Venture Capital Financing Stages, Disinvestment mechanisms, Venture Capital Investment process, Indian Scenario.

(4)     Consumer Finance and Credit Rating: 

• Consumer Finance:
• Introduction, Sources, Types of Products, Consumer Finance Practice in India, Mechanics of Consumer Finance, Terms, Pricing, Marketing and Insurance of Consumer Finance, Consumer Credit Scoring, Case for and against Consumer Finance.
• Plastic Money:
• Growth of Plastic Money Services in India, Types of Plastic Cards- Credit card- Debit Card- Smart card- Add-on Cards, Performance of Credit Cards and Debit Cards, Benefits of Credit Cards, Dangers of Debit Cards, Prevention of Frauds and Misuse, Consumer Protection. Indian Scenario.
• Smart Cards- Features, Types, Security Features and Financial Applications.
• Credit Rating:
• Meaning, Origin, Features, Advantages of Rating, Regulatory Framework, Credit Rating Agencies, Credit Rating Process, Credit Rating Symbols. Credit Rating Agencies in India, Limitations of Rating.

(1)     Introduction to Traditional Financial Services: 

• Financial Services:
• Concept, Objectives/Functions, Characteristics, Financial Service Market, Financial Service Market Constituents, Growth of Financial Services in India, Problems in Financial Services Sector, Banking and Non-Banking Companies, Regulatory Framework.
• Factoring and Forfaiting:
• Introduction, Types of Factoring, Theoretical Framework, Factoring Cost, Advantages and Disadvantages of Factoring, Factoring in India, Factoring v/s Forfaiting, Working of Forfaiting, Benefits and Drawbacks of Forfaiting, Practical Problems.
• Bill Discounting:
• Introduction, Framework, Bill Market Schemes, Factoring V/s Bill Discounting in Receivable Management.

(2)     Issue Management and Securitization:         

• Issue Management and Intermediaries:
• Introduction, Merchant Bankers / Lead Managers, Underwriters, Bankers to an Issue, Brokers to an Issue.
• Stock Broking:
• Introduction, Stock Brokers, Sub Brokers, Foreign Brokers, Trading and Clearing/Self Clearing Members, Stock Trading (Cash and Normal) Derivative Trading.
• Securitization:
• Definition, Securitization v/s Factoring, Features of Securitization, Pass Through Certificates, Securitization Mechanism, Special Purpose Vehicle, Securitisable Assets, Benefits of Securitization, New Guidelines on Securitization.

(3)     Financial Services and its Mechanism:        

• Lease and Hire-Purchase:
• Meaning, Types of Lease – Finance Lease, Operating Lease, Advantages and Disadvantages of Leasing, Leasing in India, Legal Aspects of Leasing.
• Definition of Hire Purchase, Hire Purchase and Installment Sale Characteristics, Hire Purchase and Leasing, Advantages of Hire Purchase, Problems of Hire Purchase.
• Housing Finance:
• Introduction, Housing Finance Industry, Housing Finance Policy Aspect, Sources of Funds, Market of Housing Finance, Housing Finance in India- Major Issues, Housing Finance in India – Growth Factors, Housing Finance Institutions in India, National Housing Bank (NHB), Guidelines for Asset Liability Management System in HFC, Fair Trade Practice Code for HFC’s, Housing Finance Agencies.
• Venture Capital:
• Introduction, Features of Venture Capital, Types of Venture Capital Financing Stages, Disinvestment mechanisms, Venture Capital Investment process, Indian Scenario.

(4)     Consumer Finance and Credit Rating: 

• Consumer Finance:
• Introduction, Sources, Types of Products, Consumer Finance Practice in India, Mechanics of Consumer Finance, Terms, Pricing, Marketing and Insurance of Consumer Finance, Consumer Credit Scoring, Case for and against Consumer Finance.
• Plastic Money:
• Growth of Plastic Money Services in India, Types of Plastic Cards- Credit card- Debit Card- Smart card- Add-on Cards, Performance of Credit Cards and Debit Cards, Benefits of Credit Cards, Dangers of Debit Cards, Prevention of Frauds and Misuse, Consumer Protection. Indian Scenario.
• Smart Cards- Features, Types, Security Features and Financial Applications.
• Credit Rating:
• Meaning, Origin, Features, Advantages of Rating, Regulatory Framework, Credit Rating Agencies, Credit Rating Process, Credit Rating Symbols. Credit Rating Agencies in India, Limitations of Rating.

(1)     Sports Marketing: Introduction, Environment & Research: 

Introduction to Sports Marketing: Sports Marketing Definition & Characteristics, Marketing Myopia in Sports, Distinctive Features of Sports Marketing, Model of Sports Industry, Implementation of Sports Marketing Programme.

Environment & Research in Sports Marketing:  Environmental Factors, Individual Factors, Decision Making for Sports Involvement, Role of Research in Sports Marketing: Types of Primary Market Research, Common Problems in Sports Marketing Research.

(2)     The Sports Product, Pricing Strategies & Sponsorship:

The Sports Products: Core & Extensions, Key Issues in Sports Products Strategy, Managing Sports Brands, Brand Equity: Benefits and Development, Sales: Definition, Sales Approaches used in Sports, Selling Sports to the Community.

Pricing Strategies: The Basics of Pricing, Core Issues, Factors Affecting Pricing.

Sponsorship: Definition, Growth of Sponsorship, Evaluating and Ensuring Sponsorship Effectiveness, Selling the Sponsorship, Ethical Issues in Selling the Sponsorships.

(3)     Promotion & Distribution Strategies in Sports Marketing:

Promotional Strategies: Promotional Concepts and Practice, Components of Promotion Mix for Sports Marketing: Sales Promotion, Sponsorship, Public Relation, Digital Marketing and Advertising.

Media Options in Sports Marketing,

Distribution Strategies: Placing Core Products and their Extensions, the Facility: Marketing Channels, the Product-Place Matrix.

(4)     Legal Aspects and Marketing of Major Sport Events:

Cross Impact among the 5Ps of Sports Marketing Mix.

Legal Aspects of Sports Marketing:  Endorsement Agreement, Player Agreement, Franchise Agreement and Sponsorship Agreement.

Marketing of Major Sport Events: Olympic Games, Commonwealth Games, ICC Cricket World Cup, Indian Premier League, FIFA Football World Cup, Wimbledon Tennis Tournament.

(1)     International HRM – An Overview:

• International HRM: Meaning and Features, Objectives, Evolution of IHRM, Reasons for Emergency of IHRM, Significance of IHRM in International Business, Scope/ Functions.
• Difference between International HRM and Domestic HRM.
• Approaches to IHRM: Ethnocentric, Polycentric, Geocentric and Regiocentric.
• Limitations to IHRM.
• Qualities of Global Managers.
• Organizational Dynamics and IHRM.
• Components of IHRM: Cross Cultural Management and Comparative HRM.
• Cross Cultural Management: Meaning, Features, Convergence of Cultures, Role of IHRM in Cross Culture Management, Problems of Cross Cultural Issues in Organizations, Importance of Cultural Sensitivity to International Managers.
• Comparative HRM: Meaning, Importance, Difference between IHRM and Comparative HRM.
• Managing Diversity in Workforce.
• Dealing with Cultural Shock.

(2)     Global HRM Functions:

• International Recruitment and Selection: Meaning- Sources of International Labour Market, Global Staffing, Selection Criteria, Managing Global Diverse Workforce.
• International Compensation: Meaning, Objectives, Components of International Compensation Program, Approaches to International Compensation.
• HRM Perspectives in Training and Development: Meaning, Advantages, Cross Cultural Training, Issues in Cross Cultural Training.
• International Performance Management: Meaning, Factors Influencing Performance, Criterion used for Performance Appraisal of International Employees, Problems Faced in International Performance Management.
• Motivation and Reward System: Meaning, Benchmarking Global Practices.
• International Industrial Relations: Meaning, Key Issues in International Industrial Relations, Trade Unions and International IR.

(3)     Managing Expatriation and Repatriation:

• Concepts of PCNs (Parent-Country Nationals), TCNs (Third-Country Nationals) and HCNs (Host-Country Nationals).
• Expatriation: Meaning, Reasons for Expatriation, Factors in Selection of Expatriates, Advantages of Using Expatriates, Limitations of using Expatriates, Role of Family, the Role of Non-expatriates, Reasons for Expatriate Failure, Women and Expatriation, Requirements/Characteristics of Effective Expatriate Managers.
• Repatriation: Meaning, Repatriation Process, Factors affecting Repatriation Process, Role of Repatriate, Challenges faced by Repatriates.

(4)     International HRM Trends and Challenges:

• Emerging Trends in IHRM.
• Offshoring: Meaning, Importance, Offshoring and HRM in India.
• International Business Ethics and IHRM: Meaning of Business Ethics, Global Values, International Corporate Code of Conduct, Criminalization of Bribery, Operationalizing Corporate Ethics of HR in Overall Corporate Ethics Programme.
• Managing International Projects and Teams: Meaning, How Projects are Managed across the World and Challenges in Managing International Projects across the World.
• HR in MNCs – Industrial Relations in MNCs.
• Role of Technology on IHRM.
• IHRM and Virtual Organization: Meaning and Features of Virtual Organization, Difference between Virtual Organization and Traditional Organization, Managing HR in Virtual Organization.
• Growth in Strategic Alliances and Cross Border Mergers and Acquisitions- Impact on IHRM.
• Knowledge Management and IHRM.

(1)     Organisational Development – An Overview:

• Organisational Development: Meaning, Features, Evolution, Components, Objectives, Principles, Process, Importance.
• Relevance of Organisational Development for Managers, OD-HRD Interface, Participation of Top Management in OD.
• OD Practitioner: Meaning, Role of OD Practitioner, Competencies of an OD Practitioner.
• Emerging Trends in OD.
• OD in Global Setting.

(2)     Organisational Diagnosis, Renewal and Change:

• Organisational Diagnosis: Meaning, Need, Phases, Levels of Organisational Diagnosis, Techniques of Organisational Diagnosis, Tools used in Organisational Diagnosis.
• Organizational Renewal, Re-energising, OD and Business Process Re-Engineering (BPR), OD and Leadership Development.
• Organisational Change: Meaning, Organisational Life Cycle Planned Change, Organizational Growth and its Implication for Change.
• Change Agents: Meaning, Features, Types, Role, Skills required.

(3)     OD Interventions: Managing Expatriation and Repatriation:

• OD Interventions: Meaning, Features, Factors Affecting Success of Interventions, Steps in OD Interventions.
• Types of Interventions: Human Resource Intervention, Structural Intervention, Strategic Interventions, Third Party Peace Making Intervention.
• Techniques of OD Intervention:
• Traditional: Sensitive Training, Grid Training, Survey Feedback.
• Modern: Process Consultation, Third Party, Team Building, Transactional Analysis.
• Evaluation of OD Interventions: Process, Types, Methods, Importance.

(4)     OD Effectiveness:

• Issues Faced in OD: Issues Related to Client Relationship, Power-Individual skills and Attributes as a Source of Power, Power and Influence Tactics, Politics and OD.
• Values in OD: Meaning, Professional Values, Value Conflict and Dilemma.
• Ethics in OD: Meaning, Factors Influencing Ethical Judgement, Ethical Guidelines for OD Professionals.
• Organisational Effectiveness: Meaning, Effectiveness v/s Efficiency, Approaches of Organisational Effectiveness: Goal Approach, System Resource Approach, Strategic Constituency Approach, Internal Process Approach; Parameters for Judging Organisational Effectiveness, Ways to Enhance Organisational Effectiveness.

(1)     Service Sector Management – An Overview:

• Services: Meaning, Features, Classification of Services: End User, Degree of Tangibility, People Based Services, Expertise Required, Orientation Towards Profit, By Location.
• Service Sector Management: Meaning, Significance of Service Sector, Reasons for Growth in Service Sector.
• Service Organization: Importance of Layout and Design of Service Organization, Servicescape.
• Service Culture in Organization: Meaning, Developing Service Culture in Organization.
• Relationship Marketing: Meaning, Need and Importance in Service Sector Organizations, Six Market Model.
• Role of Service Employee.
• Role of Customers in Service Process: Customers as Productive Resources, Customers as Contributors to Service Quality, Customers as Competitors.
• Service Encounter and Moment of Truth: Meaning, Nature, Elements of Service Encounter.

(2)     Managing Human Element in Service Sector:

• Human Element in Service Sector: Introduction, Role and Significance.
• The Services Triangle.
• Front Line Employees/Boundary Spanners: Meaning, Issues Faced by Front Line Employees: Person/Role Conflicts, Organization / Client Conflict, Inter client Conflict.
• Emotional Labour: Meaning, Strategies for Managing Emotional Labour.
• Recruitment in Service Sector: Recruiting Right People, Recruitment Procedures and Criteria, Challenges in Recruitment in Service Sector.
• Selection of Employees in Service Sector: Interviewing Techniques: Abstract Questioning, Situational Vignette, Role Playing.
• Develop People to Deliver Service Quality.
• Compensating Employees in Service Sector.
• Motivating Employees for Services.
• Empowerment of Service Workers: Meaning, Advantages and Limitations.

(3)     Issues and Challenges of HR in Service Sector: 

• Quality Issues in Services: Meaning and Dimensions of Service Quality, The Service – Gap Model, Reasons and Strategies to fill the Gaps.
• Delivering Services through Agents and Brokers: Meaning, Advantages, Challenges, Strategies for Effective Service Delivery through Agents and Brokers.
• HRM in Public Sector Organizations and Non-Profit Sector in India.
• Issues and Challenges of HR in Specific Services:
• Business and Professional Services: Banking and Insurance, Legal, Accountancy.
• Infrastructure: Roads, Railways, Power.
• Public Services: Police, Defense, Disaster Management.
• Trade Services: Wholesale and Retail, Advertising, Maintenance and Repairs.
• Personnel Services: Education, Health Care, Hotels.
• Social and Charitable Services.

(4)     HRP Evaluation, Attrition, Retention and Globalisation:

• Human Resource Planning Evaluation in Service Sector: Meaning, HRP Evaluation Process, Purpose of HRP Evaluation in Service Sector, Issues Influencing HRP Evaluation in Service Sector.
• Service Leadership: Meaning, Integrating Marketing Operation and Human Resources, Creating a Leading Service Organization, The Service – Profit Chain Model.
• Attrition in Service Sector: Meaning, Reasons for Attrition in Service Sector, Cycle of Failure, Cycle of Mediocrity and Cycle of Success.
• Retaining the Best People in Service Sector: Including Employees in Company’s Vision, Treat Employees as Customers, Measure and Reward String Service Performers.
• Globalization of Services: Meaning, Reasons for Globalization of Services, Impact of Globalization on Indian Service Sector. Organisational Effectiveness, Ways to Enhance Organisational Effectiveness.